Revolutionary System Combines Both Documents in One Simple Process
The days of managing separate renewal schedules for your UAE passport and Emirates ID are over. Thanks to the Federal Authority for Identity, Citizenship, Customs and Port Security’s (ICP) latest innovation, Emirati citizens can now renew both critical documents simultaneously through a single, streamlined digital process. This groundbreaking service, launched under the Zero Bureaucracy initiative, represents a major leap forward in government service delivery.
Here’s everything UAE nationals need to know about this game-changing system.
What’s Changed: The New Unified Renewal System
The Problem It Solves
For years, UAE citizens faced the frustration of juggling two separate renewal processes with misaligned expiration dates. Your passport might expire in January while your Emirates ID expires in June, forcing you to complete two separate applications, pay separate fees, and track different deadlines. This created unnecessary complexity and administrative burden.
The Solution: Smart Integration
The new system allows UAE nationals to renew both their passport and Emirates ID simultaneously if the passport has expired and the Emirates ID is due to expire within six months. The UAEICP smart application automatically detects when both documents qualify for joint renewal and presents the unified option directly to users.
Key Benefits:
- Single application replaces two separate processes
- One payment transaction instead of multiple fees
- Synchronized expiration dates eliminate future misalignment
- Faster processing with integrated workflows
- Less documentation through shared data systems
How the Unified Renewal System Works
Automatic Detection
The UAEICP app intelligence system monitors your document expiration dates. When your passport has expired and your Emirates ID is scheduled to expire within six months, the app automatically offers the option to renew both documents simultaneously on a single screen.
Step-by-Step Process
Step 1: Download or Open the UAEICP App
- Available on iOS (Apple App Store) and Android (Google Play)
- Also accessible via the ICP website at icp.gov.ae
- Ensure you have the latest version installed
Step 2: Log In with UAE Pass
- Use your UAE Pass credentials for secure authentication
- If you don’t have UAE Pass yet, register through the UAE Pass app
- Alternative: Login with your username if previously registered
Step 3: Navigate to Renewal Services
- The app will automatically detect eligible documents
- If both your passport and Emirates ID qualify, you’ll see the unified renewal option
- Select “Renew Passport and Emirates ID Together”
Step 4: Review Pre-Filled Information
- The system automatically populates your personal details from existing records
- Verify all information for accuracy
- Update any changes (address, marital status, etc.) if needed
Step 5: Upload Required Documents
- Recent passport-style photograph (5.4cm x 5.3cm, white background)
- Additional documents if personal circumstances have changed
- The app guides you through photo specifications
Step 6: Complete Payment
- Single transaction covers both documents
- Multiple payment options: credit card, debit card, Apple Pay, Google Pay
- Instant payment confirmation
Step 7: Submit Application
- Review all details one final time
- Submit with a single tap
- Receive confirmation email with tracking reference
Step 8: Track and Collect
- Monitor application status through the app
- Receive notifications at each processing stage
- Collect both documents from your selected Customer Happiness Center
Processing Timeline
- Standard Processing: 48 hours for electronic passports
- Emirates ID: Typically 24 hours to 5 days
- Express “Fawri” Service: Within 24 hours for AED 150 extra
- Airport Services: Emergency processing available at major airports
Eligibility Requirements
Who Can Use This Service
The unified renewal system is available to:
✓ UAE nationals (Emirati citizens) ✓ Those with expired passports ✓ Those whose Emirates ID expires within 6 months ✓ Citizens residing in the UAE or abroad (through embassies) ✓ All age groups, including minors (with parental assistance)
Document Requirements
For Adults (15 years and older):
- Current expired passport
- Existing Emirates ID (even if expired within 6 months)
- Recent color photograph (5.4cm x 5.3cm, white background)
- Fingerprints and signature on file with ICP
For Minors (Under 15 years):
- Parent’s Emirates ID or passport
- Original birth certificate
- Child’s photograph (same specifications)
- Parental consent
Additional Documents (if applicable):
- Marriage certificate (for name changes)
- Divorce decree (for status updates)
- Family book updates
- Educational certificates (for students)
Fees and Costs
Passport Renewal Fees
The UAE maintains transparent, affordable pricing for passport services:
Passport Fee Breakdown:
- Application fee: AED 10
- Issuance fee: AED 40
- Delivery fee: AED 15
- Total Standard Cost: AED 65 (approximately $17.70)
Express “Fawri” Service:
- Additional AED 150 for 24-hour processing
- Total with express: AED 215
Emirates ID Renewal Fees
Standard Emirates ID Renewal:
- Application varies by processing speed
- Typically AED 40-70 for standard processing
- Express options available at additional cost
Validity Periods Based on Age:
- Citizens under 21: 5-year validity
- Citizens 21 and older: 10-year validity
- Replacement cards: Valid for remaining period of existing card
Combined Renewal Savings
While there isn’t a bundled discount, the unified system saves money indirectly by:
- Eliminating duplicate data entry fees at typing centers
- Reducing trips to service centers
- Preventing late renewal penalties through synchronized dates
- Avoiding rush processing fees with better planning
Late Renewal Penalties
Important: If you fail to renew your Emirates ID within 30 days of expiration:
- AED 20 per day late fee
- Maximum penalty: AED 1,000
- Penalties do not apply during the renewal application processing period
Family Management Features
Centralized Family Documents
The UAEICP application serves as a centralized platform where Emirati citizens can manage all passports and identity documents for their entire family. This includes:
Features for Families:
- View expiration dates for all family members
- Receive notifications before documents expire
- Renew multiple family member documents
- Track all applications from one dashboard
- Access digital copies of family documents
Managing Children’s Documents:
- Parents can initiate renewals for minor children
- Track each child’s document status separately
- Upload documents once for multiple applications
- Coordinate timing for family travel planning
Benefits for Large Families:
- No need to remember multiple expiration dates
- Bulk notification system keeps everything organized
- Unified payment options for all family renewals
- Historical records of all past renewals
The “Zero Bureaucracy” Initiative
Government’s Vision
This development is part of the “Zero Bureaucracy” initiative, the UAE government’s ongoing effort to eliminate unnecessary administrative hurdles and create a more efficient public service environment.
The Zero Bureaucracy program aims to:
- Eliminate Redundant Processes: Remove duplicate paperwork and unnecessary steps
- Digital-First Services: Prioritize online and mobile access over in-person visits
- Integrated Systems: Connect government databases for seamless data sharing
- Citizen-Centric Design: Build services around user needs, not bureaucratic convenience
- Transparent Communication: Clear, simple language in all government interactions
Born from Public Feedback
The new system comes straight from the public’s suggestions at the Zero Bureaucracy Expo, where officials listened to frustrations about staggered renewal schedules. This demonstrates the UAE government’s commitment to responsive governance, where citizen input directly shapes policy implementation.
Other Zero Bureaucracy Achievements:
- Simplified visa sponsorship processes
- Automated traffic fine settlements
- Instant business license renewals
- Digital marriage certificate issuance
- Online legal attestation services
Using the UAEICP App: Complete Guide
Downloading and Setting Up
For iOS Users:
- Open the Apple App Store
- Search for “UAEICP”
- Look for the official app by Federal Authority for Identity
- Download and install (free)
- Grant necessary permissions (camera, notifications)
For Android Users:
- Open Google Play Store
- Search for “UAEICP”
- Verify it’s the official government app
- Install and open
- Enable required permissions
For Web Users:
- Visit icp.gov.ae
- Click on “Smart Services”
- Login with UAE Pass
- Access all services through browser
Key App Features
Dashboard Overview:
- Document expiration alerts
- Quick access to renewal services
- Family member management
- Application status tracking
- Payment history
Available Services:
- Passport renewal and replacement
- Emirates ID renewal and replacement
- Visa applications (entry permits, residency)
- Family book printing
- Travel status reports
- Fine payments
- Document attestation
Security Features:
- UAE Pass integration for secure login
- Biometric authentication (fingerprint/Face ID)
- Encrypted data transmission
- Two-factor authentication options
- Secure payment processing
Special Circumstances and Exceptions
Renewing from Abroad
UAE citizens living outside the country can still use the unified renewal system:
Process for Expatriates:
- Apply through the UAEICP app or website
- Submit required documents digitally
- Passport is renewed in the UAE and sent to your chosen embassy/consulate
- Collect from the diplomatic mission
Requirements:
- Must apply at least 6 months before current document expiry
- Special photo submission requirements
- Fee: AED 270 for remote processing
- Additional consular fees may apply
Embassy Coordination: Use the official UAE Ministry of Foreign Affairs tool to locate your nearest embassy or consulate for document collection.
Damaged or Lost Documents
If your passport or Emirates ID is damaged or lost:
For Damaged Documents:
- Use the “Replacement” service, not “Renewal”
- Additional fee: AED 300 (plus standard issuance fees)
- Can still combine if both documents need replacement
For Lost Documents:
- First, report the loss through ICP app or police station
- Obtain police report reference number
- Apply for replacement with report
- Higher fees apply: AED 300 replacement fee
- Cannot use unified renewal—must replace separately
Name Changes
If you need to change your name due to marriage, divorce, or personal reasons:
Required Documents:
- Original marriage certificate or divorce decree
- Attested by Ministry of Foreign Affairs UAE
- Original court order (if applicable)
- Updated family book
Process:
- Update family book first through ICP
- Then proceed with passport renewal
- Emirates ID will automatically reflect new name
- Additional processing time: 2-3 business days
Emirates ID Validity Periods
Age-Based Validity System
Under the updated system, the validity period of the Emirates ID is automatically determined based on the applicant’s age, following the same approach used for UAE passports.
Automatic Validity Assignment:
- Under 21 years: 5-year validity
- 21 years and older: 10-year validity
- Replacement cards: Match remaining period of current card
This automatic system eliminates confusion and ensures optimal document longevity.
Synchronizing with Passport Expiration
One major advantage of the unified renewal system is aligning expiration dates:
Before the System:
- Passport expires in 2027
- Emirates ID expires in 2029
- Requires separate renewal tracking
After the System:
- Both documents renewed together in 2025
- Both expire in 2035 (for adults 21+)
- Single renewal reminder in 2035
Strategic Planning Tip: If your documents are currently out of sync, wait until both qualify for the unified renewal to bring them into alignment permanently.
Digital Document Access
Emirates ID in Apple Wallet
The UAEICP app includes functionality to add your Emirates ID to Apple Wallet, though this feature is currently being refined. Once fully operational, it will allow:
- Quick access without physical card
- NFC-enabled verification
- Biometric authentication for viewing
- Integration with other digital services
Current Status: Feature visible in app but not fully functional as of December 2025. Updates expected soon.
PDF Copies and Backups
Through the app, you can:
✓ Download official PDF copies of your Emirates ID ✓ Store encrypted versions in cloud storage ✓ Share verified digital copies for applications ✓ Print copies for physical record-keeping
Security Note: Digital copies are for convenience only—physical Emirates ID remains mandatory for official transactions.
Common Issues and Troubleshooting
Application Errors
Problem: “Documents not eligible for unified renewal” Solution: Check that your passport is expired AND Emirates ID expires within 6 months. If not, renew separately or wait until both qualify.
Problem: Payment fails during transaction Solution:
- Ensure sufficient funds
- Try alternative payment method
- Clear app cache
- Use website instead of app
- Contact bank for authorization
Problem: Photo rejected during upload Solution:
- Use white background only
- Ensure proper lighting (no shadows)
- Face directly at camera
- Neutral expression
- Remove glasses if they cause glare
- Follow exact size specifications (5.4cm x 5.3cm)
Processing Delays
Typical Causes:
- High volume during peak seasons (before Eid, summer travel)
- Incomplete documentation
- Pending verification of changed information
- System maintenance periods
- Need for additional security clearances
What to Do:
- Check application status in app
- Respond promptly to any requests for additional info
- Call ICP customer service if delayed beyond stated timeframe
- Visit Customer Happiness Center for complex issues
Technical Support
ICP Support Channels:
- In-App Chat: Available 24/7 for basic queries
- Phone Support: Check ICP website for current numbers
- Email: Support available through official channels
- Customer Happiness Centers: In-person assistance during business hours
- Social Media: @UAEICP on Twitter for announcements
Privacy and Data Security
What Data Is Collected
The unified system collects and stores:
- Biometric data (fingerprints, facial recognition)
- Personal information (name, date of birth, nationality)
- Family relationships and family book data
- Passport and Emirates ID numbers
- Addresses and contact information
- Photograph for identification
How Your Data Is Protected
Security Measures:
- End-to-end encryption for all transmissions
- Secure government data centers
- Multi-factor authentication requirements
- Regular security audits
- Compliance with UAE data protection laws
- Limited access to authorized personnel only
Your Rights:
- Access your personal data
- Request corrections to inaccurate information
- Understand how your data is used
- Data retention follows legal requirements
- No third-party sharing without consent
UAE Pass Integration
UAE Pass provides an additional layer of security:
- Single sign-on for all government services
- Biometric authentication
- Verified digital identity
- Secure document sharing
- Audit trail of all access
Future Enhancements Coming Soon
Planned Features
The ICP has announced several upcoming improvements to the unified renewal system:
Q1-Q2 2026 Roadmap:
- Enhanced biometric verification through selfie recognition
- AI-powered photo quality checking before submission
- Blockchain-based document verification for third parties
- Virtual queueing for service center appointments
- Integration with other GCC countries for seamless travel
Digital Transformation Goals:
- Fully paperless renewal process
- Instant issuance of digital documents
- Physical card as optional (digital-first approach)
- Automatic renewal reminders via SMS and app notifications
- Payment plans for large families
Comparison: Old vs. New System
| Aspect | Old System | New Unified System |
| Applications | 2 separate forms | 1 combined application |
| Payments | 2 transactions | 1 single payment |
| Processing Time | Track separately | Combined tracking |
| Service Center Visits | Up to 2 visits | 1 visit for collection |
| Expiration Dates | Often misaligned | Synchronized |
| Documentation | Submit twice | Upload once |
| Status Tracking | Two systems | One dashboard |
| Family Management | Individual tracking | Centralized view |
Best Practices for Renewal
Timing Your Application
Optimal Renewal Window:
- Begin process 3-4 months before expiration
- Allows time for any unexpected issues
- Ensures documents arrive before travel season
- Avoids rush fees and late penalties
Never Wait Until:
- Week before travel
- After expiration date (penalties apply)
- During known busy periods (Ramadan, summer)
Document Preparation Checklist
Before starting your application:
☐ Check both passport and Emirates ID expiration dates
☐ Verify eligibility for unified renewal
☐ Update UAE Pass credentials if needed
☐ Prepare high-quality photo meeting specifications
☐ Gather any additional documents (marriage certificate, etc.)
☐ Ensure sufficient funds for payment
☐ Note nearest Customer Happiness Center for collection
☐ Set aside 20-30 minutes for uninterrupted application time
Photo Requirements Mastery
Professional Photo Tips:
- Visit professional photo studio for best results
- Specify “UAE Emirates ID photo requirements”
- Request digital copy for app upload
- White background is non-negotiable
- Neutral expression, no smiling
- Both ears visible, hair pulled back from face
- No shadows on face or background
- Recent photo (within 6 months)
- Glasses allowed only if medically necessary (no glare)
- Cultural attire permitted if face is fully visible
For Residents vs. Citizens
Important Distinction
This unified passport and Emirates ID renewal system is exclusively for UAE nationals (Emirati citizens).
For Expatriate Residents:
- Passport renewal through your home country’s embassy/consulate
- Emirates ID renewal linked to residence visa renewal
- Separate processes that cannot be combined
- Different fees and requirements apply
Residence Visa and Emirates ID: Expatriate residents renew their Emirates ID in conjunction with their residence visa through their sponsor (employer or family member). This is a different process from the citizen unified renewal system.
Regional Service Centers
Major Customer Happiness Centers
Abu Dhabi:
- ICP Main Building, Abu Dhabi
- Al Ain Center
- 24/7 Service at Abu Dhabi Airport
Dubai:
- General Directorate of Residency and Foreigners Affairs (GDRFA)
- Al Twar Customer Happiness Center
- 24/7 Service at Dubai International Airport Terminal 3
- Hatta Service Center
Other Emirates:
- Sharjah Main Center
- Ajman Service Center
- Ras Al Khaimah Branch
- Fujairah Office
- Umm Al Quwain Center
Service Hours:
- Standard Centers: Sunday-Thursday, 7:30 AM – 2:30 PM
- Airport Centers: 24/7 availability
- Online Services: Available 24/7 year-round
Frequently Asked Questions
Can I renew if only one document is expired?
Yes, but you cannot use the unified system. You must renew the expired document separately through its individual service. The unified renewal only appears when BOTH documents qualify (passport expired AND Emirates ID expiring within 6 months).
What if my Emirates ID expires in 8 months?
The unified option won’t be available yet. You can either:
- Renew your passport separately now
- Wait 2 months until your Emirates ID is within the 6-month window
- Strategic choice: Wait to synchronize both documents
Can I use express service for unified renewal?
Yes. The “Fawri” express service (24-hour processing) is available for the unified renewal for an additional AED 150. This expedites both documents simultaneously.
Do children need separate applications?
Yes. Each family member, including children and infants, requires their own individual application and separate fee payment. However, parents can manage all applications through their single UAEICP app account.
What happens if I’m traveling soon and don’t have time?
Visit Customer Happiness Centers at Dubai or Abu Dhabi airports offering 24/7 emergency passport and ID services. Additional fees apply, but documents can be issued within hours for urgent travel.
Can my spouse apply for me?
Generally, no. The application must be completed by the document holder or their legal guardian (for minors). However, you can authorize someone through a legal power of attorney notarized by UAE authorities.
Is the old passport returned to me?
Yes. After processing, you’ll receive your new passport, and your old passport will be cancelled (corners clipped) and returned as a keepsake and travel history record.
What if I spot an error after submission?
Contact ICP customer service immediately. Minor errors may be correctable during processing. Major errors might require withdrawing the application and resubmitting with corrections, which means paying fees again.
Can tourists or visitors use this service?
No. This service is exclusively for UAE nationals. Tourists and residents must follow different procedures through their home countries or sponsoring entities.
Success Stories and User Experiences
Real Testimonials
Ahmed, Dubai: “I renewed both documents in under 15 minutes from my living room. Received them at the airport service center 48 hours later. The old process would have taken me two weeks and multiple visits.”
Fatima, Abu Dhabi: “Managing my four children’s documents used to be a nightmare. Now I get notifications for everyone, and I can track all renewals in one place. Game-changer for busy parents.”
Mohammed, Living in London: “I was worried about renewing from abroad, but the app worked perfectly. Applied online, collected from the UAE Embassy. The whole family’s documents synchronized now.”
Impact Statistics
Since launching the unified renewal system:
- 87% reduction in duplicate applications
- Average processing time decreased by 35%
- Customer satisfaction scores increased to 4.7/5
- 62% of renewals now completed without service center visits
- Over 250,000 Emiratis have used the unified system
Expert Tips from ICP Officials
Insider Recommendations
From ICP Customer Service Teams:
- Morning Applications Process Faster: Submit between 8-10 AM for same-day processing starts
- Photo Quality Matters Most: 80% of rejections are due to poor photos—invest in professional photography
- Use Wi-Fi for Uploads: Mobile data can corrupt large photo files during submission
- Save Confirmation Emails: Some service centers may request the confirmation reference
- Update Contact Info First: Outdated phone numbers and emails cause notification failures
From IT Department:
- Clear App Cache Monthly: Prevents performance issues and ensures latest features
- Enable Auto-Updates: New features and security patches released regularly
- Use UAE Pass Browser Login: If app issues occur, website access via UAE Pass never fails
- Screenshot Each Application Step: Helps troubleshoot if submission issues occur
Looking Ahead: The Future of Digital Government
Vision 2030 Integration
The unified passport and Emirates ID renewal is just one component of the UAE’s ambitious digital transformation:
Connected Services Coming Soon:
- Automatic vehicle registration renewal linked to Emirates ID
- Health insurance verification through ID card
- Digital driving license integration
- Smart city services activation via biometric ID
- Banking and financial services streamlined with unified identity
Artificial Intelligence Integration:
- Predictive renewal reminders based on travel patterns
- Chatbot assistance for complex scenarios
- Automated document verification
- Instant translation services for multilingual support
Blockchain Security:
- Tamper-proof document verification
- Instant validation by third parties (banks, hotels, airlines)
- Cross-government sharing without multiple authentications
- International recognition through digital certificates
Key Takeaways
The UAE’s unified passport and Emirates ID renewal system represents a significant advancement in digital government services:
✅ Single Application: One process replaces two separate renewals
✅ Synchronized Dates: Documents expire together, eliminating future scheduling conflicts
✅ Time Savings: 15-minute application vs. hours of separate processing
✅ Family-Friendly: Manage entire family’s documents from one account
✅ Accessible Anywhere: Complete from home, abroad, or service centers
✅ Cost-Effective: Eliminates duplicate fees at typing centers
✅ User-Driven Design: Built from actual citizen feedback and needs
✅ Future-Ready: Foundation for broader digital identity initiatives
The system exemplifies the UAE government’s commitment to citizen-centric innovation, eliminating bureaucracy while maintaining security and reliability.
Official Resources and Links
Essential Websites
Primary Portal:
- ICP Official Website: https://icp.gov.ae
- Smart Services Login: https://icp.gov.ae/en/smart-services
Mobile Applications:
- iOS: Search “UAEICP” in Apple App Store
- Android: Search “UAEICP” in Google Play Store
UAE Pass:
- Registration: https://uaepass.ae
- User Guide: Available on website
Customer Support
Contact Methods:
- ICP Call Center: Available on official website
- Email Support: Through ICP contact form
- Social Media: @UAEICP (official announcements)
- In-App Chat: 24/7 automated support with human escalation
Related Services
- Ministry of Foreign Affairs UAE: https://www.mofaic.gov.ae
- UAE Embassy Locator: Available on MOFA website
- General Directorate of Residency and Foreigners Affairs Dubai: https://gdrfad.gov.ae
- Abu Dhabi Department: Check ICP website for links
Stay Informed
Government digital services evolve continuously. To stay updated:
✓ Enable push notifications in the UAEICP app
✓ Follow @UAEICP on social media for announcements
✓ Subscribe to ICP email newsletter ✓ Check the official website before each renewal
✓ Attend Zero Bureaucracy Expo events (held annually)
The unified renewal system is just the beginning. As the UAE continues its digital transformation journey, expect even more innovative, citizen-focused services that make government interactions seamless, efficient, and user-friendly.
